Reference

What You Agree To When You Use super44

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits through DANA, OVO, and GoPay to how disputes are handled.

DANA, OVO, GoPay wallet useAccount eligibility by regionDeposit and withdrawal rulesFair use and account conductContact and dispute paths
super44 What You Agree To When You Use super44
REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat Support

Open the live chat widget from any page in your account. Our Indonesia support team handles account and terms queries directly through this channel during operating hours.

Email Support

Send a detailed query to our support address found in the account help section. Include your registered email and the specific clause or issue you are asking about for a faster response.

Account Help Centre

The help centre in your account dashboard covers common terms questions — wallet eligibility, account restrictions, and how to request a formal review of a decision made under these terms.

YOUR ACCOUNT SAFETY

How We Protect What Matters to Your Account

We hold account data under industry-standard security practices, including SSL encryption across all pages and two-factor verification available on login. Here is how we handle the areas that matter most to your account.

Data Retention

We keep account records — including deposit history via DANA, OVO, or GoPay — for as long as your account is active and for a period afterward as required under applicable law in eligible regions.

Cookie Use

Cookies on super44 support session continuity and help us understand which pages you use most. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Your login is protected by password hashing and optional OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

To update your registered details — email, phone number, or linked wallet — submit a request through the account settings page or via live chat. We verify identity before processing any change.

Common Questions About These Terms

If something in our terms is not clear, the answers below cover the questions we hear most from players in Indonesia. For anything not listed here, our support team is reachable through live chat or the account help centre.

Access depends on whether use is permitted under local law in your region. We do not determine eligibility on your behalf — check that online gaming is lawful where you are before opening an account.

We will notify you at your registered contact address before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Yes — all wallet transactions processed through your super44 account fall under these terms. Each wallet provider also has its own service terms that apply independently to your use of their app.

Send a data request to our support team via email or live chat. Include your registered email address and we will respond with the account data we hold within the timeframe required by applicable local law.

Sharing credentials, suspected fraudulent activity, or providing inaccurate registration details are the most common reasons. We will contact you at your registered address before or after any suspension, depending on the situation.

Contact our support team through live chat or email and state clearly that you are raising a formal dispute. We will acknowledge it and provide a written response outlining the outcome and any further steps available to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.